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About

At SpurWest, we push boundaries, offering unique, high-quality products that people feel proud to wear. SpurWest redefines jewelry and apparel, blending the spirit of the West with a bold, modern edge. Our motto "Authentic style, untamed spirit" inspired by rugged landscapes and the spirit of adventure. SpurWest is dedicated to bringing bold, innovative fashion to those who value individuality and freedom in their personal style.

Contact

Please email any questions to howdy@spurwesttradingco.com, we're happy to help!

Shipping & Exchanges

Shipping speed

We ship Monday through Friday, with processing times typically averaging 2-3 business days. Custom orders are processed between 5-10 business days. Orders within the U.S. usually arrive in 2-4 days after dispatch. Tracking information is provided for all orders—simply enter your email at checkout, and you’ll receive updates once tracking is available. Please note, delivery times vary based on factors like shipping rates, distance, and postal efficiency. Once handed off to the postal service, we no longer have control over the package’s journey.

International Shipping

We offer international delivery. You can view the list of available countries by selecting the "Country" menu at checkout. All duties, tariffs, and import fees are the sole responsibility of the customer. For further inquiries, please reach out to our Customer Service Team at howdy@spurwest.com *Due to complexities with customs and logistics, we do not offer returns or exchanges for international orders

Mistake made at checkout

If you selected the wrong color or size during checkout, email us at howdy@spurwest.com with your Order Number and requested changes. While we can’t guarantee modifications to already placed orders, we’re happy to assist with exchanges. If you entered an incorrect shipping address, contact us immediately with the correct details. If your order has shipped to the wrong address and is returned, we can reship it once you cover the reshipping cost. For assistance with returned packages, email us to arrange reshipping or a refund.

Returns and Exchanges

While we're disappointed when our products don’t meet your expectations, we’re happy to accept returns. You have 15 days from the date of delivery to initiate a valid return. If you are in need of an exchange, please reach out to howdy@spurwest.com. All custom jewelry are final sale and we do not except returns.

Legal & Terms

Legal notice

The website www.spurwest.com is published by SpurWest, a limited liability corporation, organized and existing under the laws of the United States.

Email: howdy@spurwest.com

Terms of sale

CUSTOMERS EXPRESSLY ACKNOWLEDGE that they have read and accepted these General Terms of Sale before making a purchase. Any purchase from stores or on www.spurwesttradingco.com implies acceptance of these General Terms of Sale and Terms of Use.

ARTICLE 1. DEFINITIONS

Agreement: The order summary sent by SpurWest after order validation or store receipt, plus these TOS.
Company: SpurWest, a U.S. corporation.
Customer: Any end-consumer purchasing products.
TOS: Terms of Sale governing product purchases.
TOU: Terms of Use governing site access and purchases.
User/Guest Account: User profile created on the website.
Order: A purchase request validated by SpurWest.
Products: Items available for purchase.
Site: www.spurwest.com

ARTICLE 2. PURPOSE AND SCOPE

These Terms apply to all product purchases made on the Site and in stores. The latest version of the TOS is binding for all purchases.

ARTICLE 3. PRODUCT FEATURES

Products include clothing and accessories, with descriptions on the website or provided in-store. Product colors may slightly differ due to technology limitations, and SpurWest is not responsible for minor discrepancies.

ARTICLE 4. ONLINE ORDERS

Process: Orders are placed through a User or Guest Account, following steps like product selection, adding to the cart, reviewing order details, and payment.
Availability: Products are subject to availability, and SpurWest may limit quantities. In case of unavailability, customers are informed and reimbursed or offered alternatives.
Price: Prices are displayed in USD, and may be subject to change without prior notice. Payment is due at order placement.
Payment Methods: Customers can pay using credit cards, PayPal, Apple Pay, or gift cards. Refunds for returns or exchanges involving gift cards are issued as credits.

ARTICLE 5. DELIVERY TERMS

Delivery: SpurWest delivers to available locations listed on the Site. Delivery times may vary, with typical U.S. deliveries taking 2-4 days. SpurWest is not responsible for customs fees or delays.
Receipt of Products: Customers must inspect orders upon delivery and report any issues within 3 days. If the address is incorrect, SpurWest may reattempt delivery at the customer's expense.

ARTICLE 6. RETENTION OF TITLE

Products remain the property of SpurWest until payment is received, though customers assume risk upon delivery.

ARTICLE 7. RIGHT OF WITHDRAWAL

Customers may return products within 12 days of delivery for a refund, provided the items are in original condition. Returns are initiated through the Site or Customer Service.

ARTICLE 8. WARRANTIES

Conformity: Products conform to their description, and customers have 12 days to report defects.

ARTICLE 9. INTELLECTUAL PROPERTY

All content on the SpurWest website—including but not limited to text, images, videos, graphics, and overall design—is the exclusive property of SpurWest or its content providers and is protected by intellectual property laws, including copyright, trademark, and related rights.

No part of this content may be copied, reproduced, modified, distributed, transmitted, or used in any form without prior written permission from SpurWest.

This includes all photos and videos uploaded by SpurWest or its customers. These materials are fully protected and cannot be stolen, used, or distributed by any third party without express authorization. Unauthorized use of any such content is strictly prohibited and may result in legal action.

ARTICLE 10. LIMITATION OF LIABILITY

SpurWest’s liability is limited to direct and personal losses due to proven fault.

ARTICLE 11. PERSONAL DATA

Personal data collected during purchases is protected under SpurWest's privacy policy.

ARTICLE 12. FORCE MAJEURE

SpurWest is not liable for delays or non-performance due to unforeseen circumstances beyond their control.

ARTICLE 13. TERM

These TOS remain in force until replaced by new terms.

ARTICLE 14. MODIFICATIONS

SpurWest may modify the TOS at any time. Continued use of the Site or stores implies acceptance of new terms.

ARTICLE 15. GOVERNING LAW

These TOS are governed by U.S. law. Any disputes will be handled by competent U.S. courts or through mediation.

ARTICLE 16. STORE PURCHASE CONDITIONS

Store purchases are subject to the same TOS, with specific conditions for returns and payments in-store.

For more details, you may contact SpurWest Customer Service at howdy@spurwest.com

Privacy policy

SpurWest is committed to maintaining the confidentiality, integrity, and security of the personal data provided by users on the website or in stores. Personal data includes any information that can directly or indirectly identify users, such as names, contact details, and purchase history. This data is processed based on consent, legal obligations, contractual performance, or legitimate interest, and is stored securely for specified periods.

ARTICLE 1. IDENTITY OF THE CONTROLLER
The controller responsible for collecting and processing personal data is SpurWest, a U.S. corporation.

ARTICLE 2. PERSONAL DATA COLLECTION
SpurWest may collect the following personal data when users browse the website or visit stores:

Identification data: name, email, postal address, phone number, etc.
Browsing data: IP address, connection times.
Order-related data: product preferences, sizes.
Geographical data related to connection locations and browsing times.

Users agree to provide accurate and updated information and ensure no false declarations.

ARTICLE 3. METHODS OF DATA COLLECTION
Personal data is collected through the following:

Account creation form.
Newsletter subscription.
Order and delivery forms.
In-store interactions.
Waitlist subscriptions and product reservations.

ARTICLE 4. LEGAL BASIS FOR PROCESSING
Personal data is processed based on:

User consent (e.g., account creation, newsletter subscription).
Compliance with legal obligations.
Contractual performance (e.g., for orders and purchases).
Legitimate interest (e.g., ensuring transaction security).

ARTICLE 5. PURPOSES OF DATA PROCESSING
Personal data is processed for:

User account creation.
Managing orders and commercial relationships.
Sending newsletters and marketing communications.
Enhancing services and user experience.
Managing delivery and after-sales services.

ARTICLE 6. DATA RETENTION
Personal data is retained as long as necessary for its purposes:

Data related to orders and billing is retained for five years.
Data related to customer relationships is stored for three years.
After these periods, data may be archived for up to ten years to meet legal obligations or for legal claims.

ARTICLE 7. DATA RECIPIENTS
Personal data may be accessed by authorized personnel within SpurWest, including customer service, marketing, and IT teams. Additionally, it may be shared with subcontractors or transferred to business partners and subsidiaries, including those outside the U.S. provided they meet data protection standards.

ARTICLE 8. SECURITY MEASURES
SpurWest implements technical and organizational measures to ensure the protection and confidentiality of personal data, ensuring that it is processed securely and lawfully.

ARTICLE 9. USER RIGHTS
Users have the right to access, rectify, delete, or limit the processing of their personal data. They can also withdraw consent or request data portability, and they have the right to object to processing for marketing purposes. To exercise these rights, users can contact SpurWest:

By email at howdy@spurwest.com

ARTICLE 10. DATA BREACHES
In the event of a personal data breach, SpurWest will notify the relevant data protection authority and affected users within 72 hours.

ARTICLE 11. INFORMATION REQUESTS
For any inquiries regarding the processing of personal data, users can contact SpurWest at howdy@spurwest.com.

ARTICLE 12. POLICY MODIFICATIONS
SpurWest reserves the right to update this policy to comply with new legal requirements or adapt to changes in its practices. Users are encouraged to review the policy periodically for updates.

Terms of use

Last updated on May 21, 2024

Access to the website www.spurwesttradingco.com and its contents requires the user’s acceptance of these Terms of Use (TOU). By accessing the site, the user agrees to comply with the conditions outlined.

ARTICLE 1. DEFINITIONS

Company: SpurWest.
Cookies: Small text files saved on a user’s device during website navigation.
Site: www.spurwesttradingco.com
User: Any individual or entity accessing the site.

ARTICLE 2. PURPOSE

The TOU govern the access and use of the SpurWest website.

ARTICLE 3. ACCESS TO THE SITE

The website is accessible for free, and any associated costs for internet use are the responsibility of the user. Some services may require a User Account for which accurate information must be provided. Users must keep login information confidential and report any suspicious activity immediately.

ARTICLE 4. USER OBLIGATIONS

Users must:

Provide truthful information when creating accounts.
Not misuse the site for illegal activities or disrupt its functioning.
Respect the rights of other users and not engage in hacking, malicious behavior, or unauthorized access.

SpurWest reserves the right to suspend or remove user access for violations.

ARTICLE 5. MODIFICATION OF TERMS

SpurWest can change the TOU at any time. Continued use after changes implies acceptance.

ARTICLE 6. PERSONAL DATA

SpurWest complies with current data privacy regulations. For more details, see the Privacy Policy.

ARTICLE 7. COOKIES

Cookies are used to enhance the user experience. By navigating the site, users agree to the use of cookies, which can be managed through browser settings.

ARTICLE 8. INTELLECTUAL PROPERTY

All content on the SpurWest website, including text, images, and design, is protected by intellectual property laws and may not be reproduced without permission.

ARTICLE 9. LIMITATION OF LIABILITY

SpurWest is not liable for any damages resulting from the use of the website or issues beyond its control, including technical malfunctions.

ARTICLE 10. GOVERNING LAW

These TOU are governed by U.S. law, and any disputes will be handled in the appropriate courts.

For any inquiries, you can contact howdy@spurwest.com.

Product Material

Our jewelry is crafted with high-quality materials. However, individual skin sensitivities vary, and the company is not responsible for any allergic reactions or skin irritation caused by the use of our products.

Code of ethics

At SpurWest, we are dedicated to upholding the highest standards of ethics and social responsibility across our operations and supply chain. We implemented several key actions to combat forced labor and modern slavery:

Supply Chain Assessment: Comprehensive evaluations of our supply chain to identify risks.
Supplier Due Diligence: Thorough assessments to ensure suppliers adhere to ethical guidelines.
Employee Training: Regular sessions on identifying risks of modern slavery.
Continuous Improvement: Ongoing review of policies for ethical sourcing.

SpurWest remains committed to transparency and the fight against forced labor, modern slavery, and human trafficking. We strive to ensure human rights are respected across our supply chain.

For more details, contact howdy@spurwest.com

Accessibility

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